Frequently Asked Questions

Below you will find answers to the most commonly asked questions about the ordering, delivery and printing processes.

Click on any question to find our response. If you don’t find your answer send us a message.

Product & Quality

The following are the standard size prints offered.

Small – 8″ x 12″

Medium – 10″ x 15″

Large – 16″ x 24″

X-Large – 20″ x 30″

Custom sizes are available. Please inquire at info@samuelsongallery.com

A limited edition print comes from an edition with a predetermined, finite quantity. For example, a limited edition of 50 means only 50 prints will ever be created in this edition. Our limited editions are delivered with a Certificate of Authenticity that is hand signed and numbered (e.g. 1/50) by the artist. Additionally, the artist will hand sign and number the print itself.

The following is the our limited edition schedule:

8×12  – Limited to 500 Prints Before Retired

10×15 – Limited to 250 Prints Before Retired

16×24 – Limited to 100 Prints Before Retired

20×30 – Limited to 100 Prints Before Retired

Yes, in fact, all of our work can be requested in black & white. Some images are just stunning in black & white. If you are interested in a black and white image other than those in the Black & White Gallery, inquire at info@samuelsongallery.com.
When purchasing a print from us, you can expect meticulous attention to details such as color accuracy and sharpness. We guarantee all of our work. Our prints will appear as vivid as any you have seen. All of our open-edition printing is done with the finest printers and papers available today.
You can keep up to date with new releases and updates by checking this website for updates or following us on Facebook – Follow Us.
No we do not have an in-house framing service.  There are many variables in choosing the proper frame and matting for a particular piece. A much better outcome will be achieved by getting your framing done locally.
We strive to include a wide range of selection of art from our inventory on the website but all images are not included online. Let us know if you have specific needs or want to “commission” a particular type of work. Also, the website is updated for new selections regularly so check back frequently.

Payment & Delivery

We accept all currencies PayPal accepts which includes major credit and debit cards. For large transactions alternative arrangement can be made; please contact us to discuss. For local, Southeast Michigan clients, we have a new cash on delivery option – just place your order with this option and pay when you receive your order.

What is PayPal?

Paypal is a safe and secure payment system. PayPal accepts credit cards, debit cards and bank account payments.

Do I have to create a PayPal account to pay for a purchase?

No, you do not have to create an account. There is an option that allows you to pay without creating an account.

Will you receive my credit card number or bank account details?

With PayPal, you can make a secure purchase without revealing your credit card number or financial information to us.

How Does PayPal Work?

During the checkout process you will be directed to the PayPal site to process your payment. After the transaction with PayPal is complete (with either a major credit card or your PayPal account) you will then return to our website. PayPal accepts VISA, MasterCard, Discover, and American Express.

It depends on each work, but it usually takes anywhere 8 to 10 working days for domestic shipments. In case the artwork is being shipped to another country it would take approximately 12-14 working days to arrive at most destinations.  Please note that some works require printing and signing after we receive your order and that can add a few extra days.

All images will be packaged with great care and sent via UPS with a tracking number to ensure all goes smoothly when the shipping the print to you. All print images up to 20″ x 30″ will be shipped flat, and custom sizes over 20″ x 30″ may be shipped rolled.

Shipping is Free to destinations in the United States and Canada. A flat rate of $25.00 will be added to all international orders to cover shipping and insurance.

In the rare case that the artwork gets damaged in the shipment process, contact us immediately or within 10 days after the work reached to your address. We will guide you through your options. These may include replacing the damaged work (in the case of multiple editions) or providing a full refund.
In addition to printing services for individuals, we also offer significant quantity discounts for interior designers, corporate offices or any other business interested in acquiring five or more prints. If you are interested in making a large purchase, please contact us directly to work out the details. We can accommodate orders of over 100 prints! There may be no better way to enhance your office environment than to decorate it with inspiring themed images!
If you are not satisfied with the work you have purchased just email us within 14 days and we’ll send you a full refund after receiving the work back.

Still Have Questions?

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